Frequently Asked Questions (FAQS)

1. What makes KindCloth Co. sustainable?
At KindCloth Co., sustainability starts with our materials and ends with conscious choices. We use GOTS-certified organic cotton, premium hemp, khadi, and OEKO-TEX® certified European linen. Every piece is ethically made by skilled artisans and designed to last because fashion shouldn’t cost the earth.

2. Where are your clothes made?
All our garments are proudly handmade in India in collaboration with ethical manufacturers and local artisans. This helps us preserve traditional craftsmanship while ensuring fair wages and safe working conditions.

3. What sizes do we offer?
We offer a wide size range from XS to XXL, with custom sizing options available for select styles. Every piece is designed to be flattering, comfortable, and inclusive.

4. Is our packaging eco-friendly?
Yes! We use biodegradable packaging from corn biomass waste, reducing plastic use and landfill contribution. Our commitment to sustainability goes beyond the garment, it’s in every detail.

5. How do I care for my KindCloth pieces?
Our clothes are crafted from natural, breathable fabrics that last longer with proper care.

We recommend:

• Hand or gentle machine wash with mild detergent
  
• Avoid bleach
  
• Dry in shade to preserve colour and texture
  
• Iron on low heat if needed
  

6. Do you ship internationally?
Yes, we ship across Australia and offer international shipping to select countries. Shipping rates and timelines are calculated at checkout. All packaging remains sustainable and minimal.

7. How can I track my order?
Once your order is placed, you will receive an email with your order tracking number. You can also track your order via your account dashboard or reach out to us at (supporting email)

8. What is your return policy?
We accept returns or exchanges within 7 days of delivery, provided the item is unused and in its original condition. To initiate a return, email us at info@kindclothco.com with your order number.

9. How do I know if a product is truly organic or certified?
We believe in radical transparency. All certified fabrics like GOTS Organic Cotton and OEKO-TEX® Linen are clearly labelled on product pages. Still unsure? Reach out, we’ll be happy to share sourcing and certification details.

10. Can I get a custom design or fit?
Yes! We offer made-to-measure options on select collections. Write to us with your requirements, and our team will assist you in creating your perfect fit.